Customer Support
Morro Data’s customer support team and helpful resources are here to help!
Explore Our Support Resources
Welcome to Morro Data Support. Whether you're considering a purchase or need assistance with your existing system, our resources are here to help you every step of the way.
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If you have any questions, concerns, or need assistance, we're here to help!
Morro Data Support Summary
All Morro Data customers enjoy complimentary access to our Standard Support.
| Standard | Premium | |
|---|---|---|
| CloudNAS Business |  | Optional |
| CloudNAS Enterprise | | Required |
| CloudNAS Design Collaboration | | Required |
| Morro Data support center solutions | | |
| CacheDrive Expedite RMA process | | |
| Free VM in the event of hardware failure | | |
| Proactively hardware device management | | |
| CloudNAS service account start up advisory service | | |
| User, Pools, Shares, and Device management | | |
| Proactive CloudNAS account performance monitoring | | |
| Quarterly review and analysis of resource usage | | |
| Web portal online ticket & Email support | Business Hours (Mon-Fri, 9-5 PST) | 24/7 |
| Response Time | 4 hours | 1 hr. during business hours 4 hrs. for off business hours |